Discovery pathetic service

I am five months pregnant. I was told by my gynecologists secretary to register online for the new pregnancy benefit, which I did, no where when registering does it give you a guideline on HOW the pregnancy benefit gets Activated. I also registered months ago with vitality baby, of which they send you weekly updates about your pregnancy. So all this time, I have been sending my claims off to them for scans etc. I was under the impression that I was registered, luckily the secretary at my gynecologist told me to follow up with discovery as they are known to make slip ups. So I called them only to my disappointment that I am not registered, and all this time, they have taking he claims off my savings plan. So I am furious, NO WHERE on their site is it stated, call in for authorization, NO WHERE on their site, does it give you a step by step guide how to register your pregnancy OR how to activate this new pregnancy benefit. As far as I am concerned, this is day light *******. Also does the authorizations not see when someone is claiming for a pregnancy and therefore put it through the right channels?