Discovery - Pathetic and No acknowledge of their mistake

Very Pathetic service from Discovery , I had left my employer and asked them to contact me soon as the request for cancellation for the medical aid was sent through my by previous employer.

I called in on 30/10/2018 at 08:48 to specifically ask they let me know so I can just take over the medical aid in my private capacity with no period where my son is not covered.

I called today , To find out that my son is not covered since 30/11/2018. Today is the 06/12/2018. The consultant was patronizing and tried to shift the blame and avoid the issue by telling me what I should do now to get my son covered.

I am considering not taking up cover with Discovery due to this and I have been with you for 2 years . I am so disgusted, disappointed and so upset.

If anything happened whilst my son was not covered I wouldn't have known until it was too late.

An insincere apology and trying to avoid admitting your mistake isn't solving the issue.

I want a real apology from your customer relations manager or complaints manager and full reinstatement of my son's membership immediately with some sort of compensation !!!!