Discovery Passing The Buck

After having a brain tumour at the beginning of the year I had to have nursing at home. We have paid tens of thousands for months of nursing. To get a refund from Discovery is proving to be impossible. I have submitted the paid up invoices and the nursing company has submitted the ICD-10 code and the external cause codes a few times by e-mail, and the owner of the nursing company has been in to Discovery in Sandton in person to sort this out for me but to date there is still no joy from Discovery.<br> <br> Each time I phone Discovery they give the same excuse... The ICD-10 and external cause code is missing.<br> <br> Are they stupid?<br> <br> I have reference numbers for each call that I have made and the Sister from the nursing company has reference numbers for her phone calls and visits too but this doesn't seem to help.<br> <br> Can anyone recommend a better Medical Aid please? Enough is enough of Discovery Medical Aid!