1 reviews | Active since Feb 2013
Discovery paid, Brandmed failed – no delivery, no answers, DPD not even collected
This situation is now beyond poor service — it is starting to look seriously questionable.
Discovery confirmed that my Blood Pressure monitor was approved and paid for. That means money has already been transferred to Brandmed. However, Discovery refuses to send me the proof.
So: • I have no invoice • No confirmation of dispatch • No delivery timeline • No proper communication
Brandmed then asks me AGAIN for my personal details on WhatsApp, despite already having my full information from the application process. That is a major POPIA concern and completely unacceptable.
Details provided: • *** • DPD Tracking: HH***
Now the biggest concern:
According to DPD: • They have only been “notified” • The parcel has NOT been collected (for both yesterday and today) • Tracking reflects inconsistent updates across dates
So let’s be clear: Discovery says the device is paid for Brandmed claims the process is underway But the courier hasn’t even received the parcel
Where exactly is the device?
Because right now, it looks like money has been taken with no actual fulfilment.
This raises serious concerns: • Is Brandmed actually dispatching these devices? • Why is there no proof of shipment or invoice? • Why are customers being asked again for personal information? • Why is Discovery using a supplier that cannot perform basic fulfilment?
At this point, I am questioning the legitimacy and operational integrity of this entire process.
To make matters worse: • Calls are not answered • WhatsApp messages are ignored or delayed • No accountability from either Discovery or Brandmed
I am a paying Discovery client with hypertension. The stress caused by this situation is unacceptable and irresponsible.
I require immediate action: • Full proof of order and invoice • Confirmation of delivery address • Proof the parcel has been handed to DPD • A confirmed delivery date
If this is not resolved urgently, I will escalate formally to: • Council for Medical Schemes • Information Regulator (POPIA) • National Consumer Commission • Legal channels if necessary
Right now, this does not look like a functioning process — it looks like a failure of accountability at best, and something far more concerning at worst. I regret the day I chose Discovery Medical Aid.
DISCOVERY! Fix this. Urgently.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
- The device
- Any invoice or proof of dispatch
- Confirmed delivery details from your so called supplier Brandmed
Advising a 30-day turnaround for something already authorised and paid is not reasonable under any acceptable service standard. This is not a credit purchase whereby a chargeback is being raised for - Goods and services not received. At this stage, the matter reflects a breakdown between Discovery and your so called service provider, Brandmed. As the member-facing entity, Discovery remains accountable for ensuring delivery and proper service. If this is not resolved urgently, I will be forced to consider formal escalation channels to obtain clarity and resolution.
I require, without further delay:
- Written confirmation of the device status
- Verified delivery details
- A clear explanation for the missing challenge on my profile
- The device
- Any invoice or proof of dispatch
- Confirmed delivery details from your so called supplier Brandmed
Advising a 30-day turnaround for something already authorised and paid is not reasonable under any acceptable service standard. This is not a credit purchase whereby a chargeback is being raised for - Goods and services not received. At this stage, the matter reflects a breakdown between Discovery and your so called service provider, Brandmed. As the member-facing entity, Discovery remains accountable for ensuring delivery and proper service. If this is not resolved urgently, I will be forced to consider formal escalation channels to obtain clarity and resolution.
I require, without further delay:
- Written confirmation of the device status
- Verified delivery details
- A clear explanation for the missing challenge on my profile
Systolic: 130
Diastolic: 95
- It was already a struggle to obtain the required device in the first place
- There is no proper Vitality complaints line
- There is no clear escalation channel for Vitality-related issues
- The in-app chat is AI-driven and cannot resolve real problems
- No support is available over weekends, yet challenges start on a Saturday
- Immediate allocation of the 5,000 Discovery Miles owed
- A clear explanation for why the “instant reward” was not honoured
Systolic: 130
Diastolic: 95
- It was already a struggle to obtain the required device in the first place
- There is no proper Vitality complaints line
- There is no clear escalation channel for Vitality-related issues
- The in-app chat is AI-driven and cannot resolve real problems
- No support is available over weekends, yet challenges start on a Saturday
- Immediate allocation of the 5,000 Discovery Miles owed
- A clear explanation for why the “instant reward” was not honoured
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.