Discovery. Our claims team cant read emails and invoices.

I have previously complained for the same claim. No communication from Discovery , 10 working days after submitting the documents , (instead of 3 to 5 working days), the claim is approved.

However, here comes the latest stuff up. I had to pay 1500 upfront at the hospital, instead of paying me the 1500, and settling the rest with the hospital, they pay the whole amount to the hospital.

I also had to pay Clicks for the medication out of pocket, because the claim was rejected at the time. As clicks is retail, they will never let you leave with medication not paid for.

Instead of paying me the claim amount(which i had to pay in cash at clicks), they go and pay Clicks.

When i call the call centre, i get advised that the hospital has reversed the claim. I must apparently call and arrange for the hospital to submit a new claim.

When i said that i sent an invoice as well as a statement for the hospital account, I get a combative 'when did you send it' ?

Why must it be a mission? its been 6 weeks since the medical emergency and im still fighting for Discovery to sort their claims out.