Discovery only takes

I have missed a payment with Discovery and my account became inactive. I spent several hours trying to pay the amount, but my ABSA app refused to accept the info and ref numbers that THREE different people from the live chat gave me. I went to ABSA branches in Garden Centre, then Adderley, then the 2 separate branches in Heerengracht. They all confirmed that the info given to me was wrong. Discovery, makes it impossible to communicate with anyone - and EVERY person passes the buck. I cannot pay, I cannot access the Discovery app, because I cannot pay. A loop that goes on forever. I asked them to phone me, but apparently it is impossible. I tried the 086 number, but they send the OTP to your phone which then cuts out the call. I truly am being refused by Discovery to pay them, which means I am unable to get my chronic medicine.