SR
Sash R

1 reviews | Active since Sept 2019

20 May 2020, 10:19

Discovery Only covers COVID 19 if your results are positive

Absolutely appalled at the recent findings on Discovery. I recently went for a Covid 19 test. Fortunately my results were negative, however two weeks after receiving my results, I receive an email from Discovery stating there is a rate that is not paid to the health care provider, due to a reason code 332(your health care does not cover this treatment or test). A few days after I receive an sms from a Lab stating they will be emailing me my statement. I was certainly confused hence I have being receiving numerous emails stating Discovery Health care covers Covid 19 testing!I called the Discovery call centre today only to find out to my dismay that Discovery only covers Covid testing if ur results are POSTIVE. What is the sense in this. Why would falsely email clients with incorrect information , whom even in this struggle are still paying their medical aid, as difficult as this is. Be Transparent with clients. Have dignity atleast to be open with clients instead of creating this image that you actually care about about your people.

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Replies (2)
Discovery Health
Discovery Health's reply20 May 2020, 11:07
Official
Dear Sash R
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply21 May 2020, 08:13
Official
Dear Sash R

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team