DF
Daniel F

1 reviews | Active since May 2018

13 Sept 2018, 14:00

Discovery only cover a 1/3 what they should cover

Extremely frustrated by Discovery Health and their poor coverage for dental work. Apparently, almost no dentists charge anywhere close to their Discovery rates. Despite being on the list of covered dentists on their website, and supposedly only requiring a R150-copayment for the list of procedures given by discovery (consultation, cleaning etc.), Discovery are only paying out a 1/3 of the dentists charge - including the R150 copayment. I didn't even need the dentist, but thought I should go for the yearly check-up that they recommend. Is it that hard to create a consolidated list of the dentists that they actually cover? Poor service

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Replies (2)
Discovery Health
Discovery Health's reply13 Sept 2018, 14:23
Official

Dear daniel-fisher1

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Sept 2018, 15:44
Official

Dear daniel-fisher1

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team