BR
Brian R

1 reviews | Active since Aug 2016

01 Mar 2021, 19:19

Discovery only cares about profit

I am on blood pressure reducing medication which must be taken once a day. Without my medication I can suffer heart problems and if I contract Covid-19 I fall into a high risk category (with hypertension). Discovery knows that I require one tablet per day to maintain a normal blood pressure (Discovery has my medical prescription and has approved chronic medication) but due to cost cutting and trying to increase profits have denied me my medication for 4 days now. I am not sure if my blood pressure increasing will help them but it definitely will reduce my medical savings account because I will now have to make an appointment with a doctor. I previously received 30 tablets on 26 January and before that on 28 December 2020. On 22 February 2021 I received a SMS from Discovery to say that "Your medicine refill is due". I logged onto the website but Discovery says that I am not allowed yet to place an order for medication. Unfortunately Discovery Health does not care about chronic medication of members but only profits and bonuses.

0
Replies (2)
Discovery Health
Discovery Health's reply02 Mar 2021, 07:50
Official
Dear Brian R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 Mar 2021, 09:01
Official
Dear Brian R

Please check your emails for final feedback from us.
   
Regards 
Discovery Health Servicing Team