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Rowan W
1 reviews | Active since May 2015
06 Jan 2021, 07:39
Discovery offers little to no customer service
Shocking service! I have called 4 times over 2 weeks to get a simple issue resolved and I am still waiting for resolution.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
06 Jan 2021, 09:01Dear Rowan
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply06 Jan 2021, 09:01
Official
Dear Rowan
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
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Rowan W's updateReviewer Update
06 Jan 2021, 22:52Still not resolved. So disappointing.
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Rowan W's update06 Jan 2021, 22:52
Reviewer Update
Still not resolved. So disappointing.
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Rowan W's updateReviewer Update
07 Jan 2021, 16:10Tomorrow is 3 weeks! Still waiting for help and feedback!
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Rowan W's update07 Jan 2021, 16:10
Reviewer Update
Tomorrow is 3 weeks! Still waiting for help and feedback!
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Rowan W's updateReviewer Update
09 Jan 2021, 05:50Over 3 weeks now and still no feedback!
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Rowan W's update09 Jan 2021, 05:50
Reviewer Update
Over 3 weeks now and still no feedback!
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Rowan W's updateReviewer Update
12 Jan 2021, 08:57I have waited 15 business days. 4 calls, 1 formal complaint, 1 email, 1 escalation of the complaint to the Principal Officer and nothing done to help me yet!
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Rowan W's update12 Jan 2021, 08:57
Reviewer Update
I have waited 15 business days. 4 calls, 1 formal complaint, 1 email, 1 escalation of the complaint to the Principal Officer and nothing done to help me yet!