Discovery Notification Removal on Therapy

Good afternoon, I am a single mother on a set income. My son was born at 6.5 months. The point being a discovery member and have been for years. I was notified by one of my sons the******s that my claim was not paid due to the fact that I had reached the threshold for my sons therapy benefits.

Apparently discovery notified their members they will no longer be offering this service to members which is a shame and disgrace. It is a valuable notification that allows members to plan accordingly. I have been told to write a motivational letter asking the claim committee to back date my al**** therapy extra benefits due to the lack/or non existent communication. As a consumer this is disgusting.

Just a warning to other discovery members that may suffer from this ill fate.

Anyone who can offer some guidance on how to resolve this, any information would be appreciated.

Thank you