Discovery not what it used to be

So I receive a call from Discovery on the Friday the 07th December 2018 2 days after my complaint has been logged and was stated that the medical aid will be active and they will investigate why the debit orders are not coming off on their billing side and they will call me back on the 08th December 2018 with their findings, which I never received that call. We went to Clicks on 08th December 2018 as my niece, the main member's daughter who is two, was not feeling well and we wanted to get Panado syrup to help with the fever. We were then told by Clicks pharmacist that their membership is still suspended and we must contact them. We did contact them the same day and was advised that payment has been allocated and that a email with the membership certificate would be sent as proof that the account has now been activated. We then went to Clicks on the 09th December 2018 and was told the same thing, account still suspended. Of course we cannot phone Discovery as they are closed on Sundays. I will be suing Discovery for the pain my niece has now gone through as we have been unable to relief her fever with panado syrup due to no saving being available because of the incompetency of Discovery and their lack of customer service.

So still busy with this issue, I call this morning to sort out this problem and now they want to say that the proof of payment has no reference number after our numerous emails with the reference number. When I request to speak to a senior manager I get the phoned dropped in my ear and still no assistance from Discovery, I will now be emailing the CEO of discovery. If there is anyone that can assist me legally please contact me on **********