Discovery not updating details correctly.

My mother in Law EJ du Preez is a member of your medical scheme. In the past statements was emailed to me. However my mother in law phoned your office in August this year when she visited us. She requested you to send all communication to her via post as we do not live in the same town. I did ask her if she is receiving communication via post and she said yes.

Yesterday and today I received emails from Discovery again. The one email is with regards to plan options for next year. This information should be posted to her not emailed to me. I did phone in to complain and the lady wanted to speak to my mother in law again. I told her they don't have telephones because the Telkom cables were ****** , she do have a cell phone but struggle to use it. The call was cut off so I could not continue with my conversation.

How difficult can it be to update the system that ALL communication should be sent to her via POST !!