AN
Athenkosi N

1 reviews | Active since Sept 2018

10 Nov 2020, 15:00

Discovery not responding to my IRP5 REQUEST

I need my tax certificate and have been writing to Discovery without any success. It has been more than a week. I did everything I needed to do, update my profile, whatsapp communication, etc.

I need my IRP5 and all I get is a call from *** asking me if I want to get Discovery medical aid. You are quick to ask me for a medical aid sale but not quick enough to help get an IRP5 to submit my taxes. What happened to putting clients first?

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Replies (3)
AN
Athenkosi N's update10 Nov 2020, 15:02
Reviewer Update
Medical Aid Tax Certificate -WRefNo#***#- -MailRef#***#-Have bene emailing: ***
I sent email on this date:
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Discovery Health
Discovery Health's reply11 Nov 2020, 07:31
Official
Dear Athenkosi N We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply11 Nov 2020, 13:37
Official
Dear Athenkosi N We contacted you to discuss your concerns. Regards Discovery Health Servicing Team