Discovery not responding to claim

I had a c-section in December. I took a private room. I did comfirm with Discovery that I can claim the payment for the room from my MSA. I received an email stating that I can indeed claim the money from the MSA. I am still struggling for them to process my claim. I have sent all the documentation through. Everytime they say they are still waiting for documents. I sent it to the claims adjustments department again on Friday 5/2/16. They sent an email stating it will take 2-3 days to process the claim. Still no response! I emailed them on Monday 8/2/16 requesting feedback and still no response. I have never had any issues with Discovery but to struggle for almost 2 months to claim back money is ridiculous!<br> <br> Then, I tried to buy an Angelcare monitor (AC1100) from Dischem. I have over R20000 in my MSA. Discovery doesnt want to pay for it. I enquired them about it and yet again, no response. Please explain to me why I can't buy the Angelcare if I have so much money in my MSA? Dischem says my plan doesnt cover it. I want to claim it from my MSA! <br> <br> I am just very annoyed with this whole situation at the moment! I am done wasting my airtime phoning Discovery.