Discovery not reimbursing their members

Good day,

I am 21 weeks pregnant and needs to visit the gynaecologist once a month. As I am on Discovery Keycare I need to pay the bill out of my pocket and send the claim to Discovery to be reimbursed as I do every month. Discovery reimburses me a part of the portion I pay every time, but this morning they notified me that they cant reimburse me the R1700 I paid for the consultation because I need to get a reference number from them before I visit a specialist. Why is this a issue now??????? I claimed 3 times before with no problem????? I am fed up with Discovery and especially as I pay my contributions every month they don't even pay for all my meds.

I need to be reimbursed and this is a major issue.