DISCOVERY NOT REFUNDING MEMBERS FOR COVID 19 TESTS

On 17 September 2020 my kids and I had COVID 19 tests done at the willowbridge drive through clinic. They issue you with a receipt and an invoice. However, upon submitting the invoices to Discovery to reimburse the funds from my medical savings, the claim was rejected, because according to Discovery, Dischem is using the incorrect code. I have spent the last 2 hours on the line between Discovery and Dischem, holding on for hours before you get through to someone, and blame is being shifted from one to the other. Extremely frustrating. Discovery advised that Dischem needs to contact their Health Partners Support Centre to obtained the correct code, while Dischem advised that they have not received any codes from Discovery and that Discovery needs to send them the correct codes. Surely, Discovery has been rejecting numerous Dischem covid claims for this exact reason. Why can't they just send through the correct codes to their health partners. Extremely unprofessional and frustrating.