Discovery not providing a helping hand

Why can your private clients not be supported by you? Us small business owners have been impacted severely by the lockdown yet you choose to only allow concession for payment relief for 3 months (April - June 2020)? Do you actually think just by going to level 2 lockdown that all small businesses miraculously just recover and operate at full capacity again? A simple request for 1 month, maybe 2 months, payment relief denied due to the above concession limitation. It seems Discovery is more in the business of wanting to lose clients than keep them. Why does one always have to complain and raise a fight before possibly, maybe getting some sort of service or support?