Discovery not processing Int claim - No movement

I have been struggling to get a Int claim processed. Get same responses but no action, other handlers give other response, but no action. Extraction from emails below to follow up some respondents - Lyle/Denae/Danielle/Debbi - The one says this, the other says that, the automated response says something else - No idea what to believe anymore. Lyle - In you response you are referring to the fact that my international claim has been submitted to the International claims department on the \27 July 2015. Please allow 3 - 5 working days for this to be processed"I had the same response in another email from Danielle that stated \""international claim for Dr dated 27 May 2015 has been escalated to our International Claims department on the 17th of July 2015\""Yesterday I had another response from Denae that said the following - As per your query regarding your international claim we are processing it with reference number ***.I do apologise that you are awaiting for the claim to be processed we do have a back log on international claims.We have received notifications that all international claims will be process. I am overseas so email only as per record"