CP
C P
1 reviews | Active since Apr 2019
24 Apr 2019, 14:16
Discovery not processing funds due to me!!!
I get called for a refund due to me - after years. I supp**** banking details on Wednesday 17 April 2019. Today after following-up, they say it has not been loaded properly and they will request finance to do it today. Which then takes another 3 business days. If I hadn't called, no one would have done anything. This is not on. This is unacceptable and I want to take this further. I need to have that money in my account today, regardless of what your process is. A direct EFT can be made with the request to have it done instantly. I expect notification via email that it is done within the next hour or Twitter and Facebook will have posts as well.
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Replies (3)
Discovery Health's replyOfficial
24 Apr 2019, 14:22 Dear CRP-01
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
Discovery Health's reply24 Apr 2019, 14:22
Official
Dear CRP-01
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
CP
C P's updateReviewer Update
24 Apr 2019, 14:50Thank you for acknowledging my concern so promptly. I hope that this is not a standard response and that I will get feedback within the hour.
CP
C P's update24 Apr 2019, 14:50
Reviewer Update
Thank you for acknowledging my concern so promptly. I hope that this is not a standard response and that I will get feedback within the hour.
CP
C P's updateReviewer Update
24 Apr 2019, 16:33No reply as yet - this is pathetic and I will have this on every social media post I can access.
CP
C P's update24 Apr 2019, 16:33
Reviewer Update
No reply as yet - this is pathetic and I will have this on every social media post I can access.