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Thato M

1 reviews | Active since Sept 2017

24 Aug 2022, 11:49

Discovery Not Paying Specialists!

Hello Discovery

I am extremely frustrated with your service

I was hospitalized on 29 Dec 2021 and Discharged on 1 Jan 2022. During this time I switch from 1 Discovery plan to another

When it was time for all the specialists to claim, you declined all of them because your system doesn’t know how to handle this I had to manually get invoices and send them to you to pay which was frustrating enough because you had it all on your system But it didn’t end there, to this day there are accounts I am still getting that haven’t been paid which conveniently I am liable for

Now due to the fact that these applications or accounts were rejected, they are each taking legal action against me personally. I’m now being listed for invoices I never even received and am not aware of

One of the doctors handed me over to their lawyers, another invoice I was not aware hadn’t been paid, and I incurred the legal fees after settling that account

This has impacted my credit stays and my life! All because Discovery didn’t do their part!

I want to be reimbursed for the legal fees and the fact that my credit rating is now tarnished for something that is completely not my fault

0
Replies (2)
Discovery Health
Discovery Health's reply24 Aug 2022, 12:13
Official
Dear Thato M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply24 Aug 2022, 16:35
Official
Dear Thato M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team