Discovery NOT PAYING for front line health care worker COVID PCR test (after 6 months of trying to resolve issue)

From Discovery Website "Registered healthcare professionals, that are members of Discovery Health Medical Scheme, have access to 4 PCR tests per year. 12. If I suspect I have contacted COVID-19 and go directly to my doctor or a testing station, without completing the COVID-19 risk assessment or a screening consultation, will Discovery Health Medical Scheme still cover the cost of my test? Regardless of the outcome of the test, the WHO Global Outbreak Benefit will cover the COVID-19 screening consultation and PCR test, if referred by a doctor up to the Discovery Health Rate, even if you have not competed the risk assessment."

But, they are refusing to pay for my PCR from 13 December 2022: "Please note that the member was referred by a provider that is not registered with discovery so they must settle the account form their own pocket."

I was referred by my employer, Prof *********, practice number ******x. Nowhere did discovery state that they will only pay if I am referred by "discovery registered provider"

After 6 months, multiple emails, a 20min phone call with "executive office", how discovery still has the audacity to tell me: " Please note that the member was referred by a provider that is not registered with discovery so they must settle the account form their own pocket" I do not know.

It is a really unfair and unprofessional way to treat a front line doctor during a global pandemic. And all of this because of a R500 PCR that they promise on their website to pay for.