Discovery not paying for Covid positive test

I peviously posted about Discovery that does not want to pay for my Covid test that was positive although they send me a letter saying they pay for two test per member and no where in that letter does it say that you have to see a doctor first or get a referral number from a doctor. A Discovery consultant then phoned me and gave me an email adress where to I need to send all the documents and then they will pay. The email adress was ***. This email adress does not work. Today I feel I can just cry, I am still strugling to cope with still feeling tired and having headaches on top of that I need to strugle because of paying the test cash and having to buy all the medicine cash. I cannot believe I pay over R8000.00 a month for Discovery medical aid and they do not even want to pay one test.