AK
Abu K

1 reviews | Active since Sept 2021

14 Sept 2021, 13:42

Discovery not paying for COVID 19 test

Can somebody please explain to me why a covid test is not covered ? I called in before i went for the test as well because i know Discovery will try to find a way to NOT PAY for it and clearly i was right. The lady told me what needed to be done in order for the claim to be processed and i was assured that a covid test will be covered. I did everything as required and now you telling me that "i dont have a medical savings plan" i think i would know that based on the fact that i signed us up and it states ESSENTIAL DELTA CORE and not SAVINGS.

Please look into this as this is not acceptable.

0
Replies (2)
Discovery Health
Discovery Health's reply15 Sept 2021, 08:09
Official
Dear Abu K
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply15 Sept 2021, 12:30
Official
Dear Abu K
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team