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Brett A

1 reviews | Active since Mar 2021

06 Dec 2024, 13:17

Discovery not paying claim after 8 months after acknowledging the client is correct

Discovery is totally useless. It's now been 8 months and my claim has still not been paid even though they have acknowledged that I am in the right and my claim will be paid. After talking to and emailing more than 10 employees over these past 8 months, not one of them has taken accountability to sort out the issue, that includes managers of departments. I am looking for just one person who is prepared to accept responsibility and follow it through until the issue is resolved. Up until now, this has been too much to ask.

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Replies (2)
Discovery Health
Discovery Health's reply09 Dec 2024, 06:48
Official
Dear Brett A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply09 Dec 2024, 23:15
Official
Dear Brett A

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team