Discovery not paying back upfront payment after proof has been submitted - issue ongoing for a month now

Claim Query -MailRef#***# refers.

I am having an issue since last month for Discovery to pay me back money that I had to pay initially for hospital admission. I have phone several times BEFORE the admission to ask if I indeed get my money back and the answer was YES (please trace previous phone call logs). Now ... it's a month later and still nothing, yet a nice lady by the name of Simone Raghubir really tried her utmost best to assist me, but she was also relying on another Department to authorize the payment and that was where the problem were. Can it be so difficult to pay back a member's money after proof have been submitted????????????? That rigs of incompetence.

My question is, how long does it take to authorize a payment if I have send all the proof. I am really cheesed off and not a happy camper.

I am seriously SCARED to pay doctors upfront and then claim it back as you guys do not pay us back - what is the damn purpose of having a medical aid which I pay over R5000 a month just for myself. This is really making me angry. I am not sure what I must do now as I need to see a doctor tomorrow that I have to pay upfront. Again I am not going to get my money back.

It's time Discovery get back to me with an answer as to why they don't want to pay me !!!!!!!!!!!!!!!!!!!!!!!!!!!