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darryn.lee darryn.lee

1 reviews | Active since Jul 2016

08 Feb 2018, 12:37

Discovery not paying at cost as arranged

I changed my medical aid some years ago to pay at cost. Meaning that whatever claim I put in they will pay the full amount and there will be no co-payment. This means my savings gets depleted faster which I am prepared for.

However for my Rheumatologist they have a special payment arrangement which simply overrides my pay at cost arrangement. Although I can easily pay the co-amount I am highly ****ed off as it is the principle of the matter.

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Replies (2)
Discovery Health
Discovery Health's reply08 Feb 2018, 13:39
Official

Dear dragonleo

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply12 Feb 2018, 09:52
Official

Dear dragonleo

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team