Discovery Not Paying According to their own schemes.

1. Discovery sent me correspondence for about 6 weeks regarding a PMB form for a medical aid claim. When I enquired about the claim status at the call center, I was told there is not claim registered on their system. 2. After using the Discovery Hospital Network as per my plan, Discovery is declining all my claims relating to a sports injury (included in a Classic Smart). 3. Not my broker, or a claims consultant informed be that a Discovery GP must activate the benefit until about a month after I initiated the original claim. The GP cannot set the date for the injury, even though multiple hospital, specialist and radiology reports all list the same original date. Discovery Claims they cannot change this date according to the existing medical reports. 4. Claims for after the date initiated by the Discovery GP have now been declined. 5. No manager at the call center will take my calls when i phone because "they are too busy"

I just want some help.