Discovery Not Interested in Processing New Application

We app**** for a new membership but Discovery is not working on it. I have been following up with them everyday and everyday they say that the person responsible to process the application haven't done anything. They will get management to get it sorted out and feedback will be provided before the end of business and then nothing happens. The next day I call and it is the same old story. It seems as if Discovery is not interested in the new application. If they treat clients like this when applying for membership I suppose the service will be just as bad once accepted.