Discovery not Honouring their benefits

Item: Discovery Health
Rating: 1
Author: Mark M

After 3 calls over the last 3 weeks and spending over 2 hours with the call center, my additional basket of care has still not been activated.

Each time the agent promises to get back to me and neither of the 3 have.

Each time the agent acknowledges the error and promises to get it corrected, but so far nothing.

What do I have to do for discovery to honour their benefits.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

28 Oct 2022, 07:21

Dear Mark M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply28 Oct 2022, 07:21

Official

Dear Mark M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

31 Oct 2022, 12:57

Dear Mark M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply31 Oct 2022, 12:57

Official

Dear Mark M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Mark M's updateReviewer Update

07 Nov 2022, 09:38

I am still waiting for the issue to be actioned!

Received a call back promising it will be resolved, but has still not been resolved to date!

Mark M's update07 Nov 2022, 09:38

Reviewer Update

I am still waiting for the issue to be actioned!

Received a call back promising it will be resolved, but has still not been resolved to date!