Discovery not honouring my above threshold

In mid September on my Discovery app it stated that I am no longer in the self payment gap and am now in the above threshold. I then proceeded with appointments with a GP, optometrist and physiothe******.

Discovery did not pay for this claiming that I was still in the self payment gap. They then insisted on a screenshot that showed that I was no longer in the self payment gap. I did not have that as the balances had now changed. (Are there members that actually take screenshots of their balances everytime the amount changes???)

I, in good faith believed what I saw on the app and proceeded with these appointments that they refuse to pay for. I then contacted the medical council. Discovery responds with pages analysing my account and explaining how the funds work. The latter of which I am versed in.

They did not address the issue which was, that on the app, it showed that I was no longer in the self payment gap and in the above threshold. If there was an administrative error or technical glitch on their part, they need to take responsibility for this.

I do not have almost R2500 to pay for these accounts. I believed what was on the app and in good faith proceeded with these appointments. I want Discovery to honour this.