SM
Shaun M

1 reviews | Active since Feb 2014

24 Jan 2022, 21:31

Discovery Not Honouring Benefits

Our Obgyn has requested a NIPT test for my wife after an initial blood screening, When we log into the discovery website it clearly states that we have one NIPT test available as the benefit states that we are allowed one per pregnancy. However we have been told that we are being denied this benefit. This is misleading and we require this test to be done urgently.

We are deliberately being misled by Discovery. We urgently need this test to be done and Discovery has been dragging there feet in this regard. It has taken 3 weeks now and we are not getting anywhere with them They have reneged on a benefit that appears under our profile.

0
Replies (2)
Discovery Health
Discovery Health's reply25 Jan 2022, 07:16
Official
Dear Shaun M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply25 Jan 2022, 11:42
Official
Dear Shaun M

We’ve contacted you regarding your complaint.

Regards
Discovery Health Servicing Team