Discovery not given a damn about lower plan customers

Due to the Covid-19 pandemic affecting all of us, I received a much reduced salary at the end of April and there for could not pay my Discovery premium via debit order. Discovery have gone out to suspend my plan, making it impossible for me to claim for chronic medication that I have to take. Basically they don't give a s*** if you die because you couldn't take your medication.

I can try and understand the suspension, but now they threaten to all out cancel my membership if I don't pay them in 14 days. They are aware of this situation in the country and this simply unacceptable, they are not willing to make any arrangement whereby at least they don't cancel my membership, I can hopefully make the payment by the end of may, but now I'm fearing that this will be futile as they are going to cancel my membership.

They are, as all other companies aware of the problem and just because I am not on a plan with a savings component I do not qualify for a payment holiday. This is poor service, why can all other companies come to the party but not them, why are customers with lower packages being treated like this.

Surely the government should have something in place that prevents companies like Discovery from doing this. Basically they are saying that I should just die, they don't give a s*** about their clients.