Discovery not discovering enough

Hi Discovery, I app**** for and completed the process of transferring to Individual Capacity for my membership. This was on the 3 June 2023. I was under the impression all was well until I went to the doctor and there was a payment issue. Please let me know what could possibly be wrong now? I have engaged with a couple of people on the phone, and received a confirmation sms the other day that all was well. Clearly all is NOT well. And all I'm requesting is the usual claim for a regular doctor's visit. Are your departments not talking to each other? What's up? Does your database need more UPDATING? Please assist. I am tired.