Discovery not discovering AGAIN.

Hi Discovery, Last week I wrote a review and a person from Discovery contacted me, and I was assured all was well. And...it is not. PLEASE look into this again. My reference number for that was ***, whereby I app**** for a transfer to Individual Capacity. I was assured telephonically that all my details were correct. PLEASE sort this out. My account was debited the full amount for the month of July.