Discovery not deserving of any business from South Africans

Hi Adrian/Dinesh

Its disappointing to see that Discovery and Vitality are companies that do not respond to complaints. I suppose for all members who are dissatisfied with them, its a sign to move to other medical aids without all this disrespect we get from this company Discovery Health and Vitality.

I had logged a query with Vitality on the 15th December 2020 and 22 days later here I am writing about no response from this company. The Vitality manager Ramonia promised to call me back but 22 days later, here I am clueless. I spoke with another manager Sipho, who was so abrupt, one could have sworn that he and Vitality are doing us favors. I do so apologize for inconveniencing Discovery Health and Vitality.

I know that my 1 premium isn't much but I will take it elsewhere because you are doing me no favors. I am disgusted by the way your business treats customers and you are not deserving of all the premiums collected from hardworking customers..

The service industry is about US the customers and really not about you.

I will be cancelling my accounts with you and hope many will follow.

Good bye and good riddance.

Regards RG