Discovery non existing Service to Health Providers

Discovery too Big to care about SERVICE to new Providers

- i am a GP who have completed all the relevant documentation to change/update my Banking & contact details, to join the Discovery Network and to give me access to the Discovery website. Originally i emailed the required docs to the email addresses indicated on the paper work (on 9 January 2023) MailRef #*** ( refer emails 11/01/2023) MailRef#*** and WRefNo #*** - the emails came back with error messages.

I tried again on 11 January and got error messages again. I called Discovery and the agent gave me the following email address to use: '***' - the email was sent 20/01/2023 Ref ***.

I just followed up now, guess what NOTHING was done with my email, apparently its now escalated for urgent assistance - next thing is you're probably going to blame loadshedding for the dire lack of service.

Dear Discovery THIS IS UNACCEPTABLE on every level of service excellence.

You can private message me for my practice number.

Regards Dr Unhappy