ZB
Zena B

1 reviews | Active since Mar 2019

02 Oct 2020, 10:57

Discovery no compassion for their clients.

Discovery seems to only cater for the people on higher plans. My daughter has a real medical problem and needs a operation. All they say is upgrade regardless if you can afford it or not. I want to cancel and go somewhere else and I will not pay one more cent into discovery. You use your little savings account and still have to pay in at the end of the day. We don't go to hospital so i should have surplus lying around. I pay more than what the operation is going to cost at the end of the day. Not happy with the Reply. You address the email to the CEO but someone else reply. Why should he worry we pay his salary and also the expensive building they have. Sorry no wonder my other families left Discovery as well and the very well of and can afford an expensive medical aid.

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Replies (2)
Discovery Health
Discovery Health's reply05 Oct 2020, 09:47
Official
Dear Zena B We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Oct 2020, 15:55
Official
Dear Zena B I confirm that a senior manager from Discovery Health has contacted you today to discuss your concerns. We always do our best to try and assist all members, although this has to be in accordance with legislation and scheme rules.