MH
Monnien H

1 reviews | Active since Jan 2024

04 Jan 2024, 15:12

Discovery no assistance when attempting to call them or requesting call backs.

Discovery health dubbled my monthly payment and on numerous attempts to contact them the call either drops or there is no answers. Holding for between 17min-30 minutes then the call is dropped, after requesting a call back 4 times I am still waiting. After 2 weeks of being unable to get hold of them I am very disappointed and irritated with this poor service.

0
Replies (2)
Discovery Health
Discovery Health's reply05 Jan 2024, 07:17
Official
Dear Monnien H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply09 Jan 2024, 11:31
Official
Dear Monnien H

We have contacted you regarding your query. 
Regards Discovery Health Servicing Team