Discovery nightmare

About 2 moths ago i changed from my wifes discovery medical aid to bankmed, which is administered by discovery. So I was already aware this was gonna affect my vitality so i called in advance before the month ended to alert discovery of what was happening so i do not lose my vitality status. But most importantly, that i do not loose my virgin active benefits. I spoke to 2 consultants and the last one that I spoke to sent me a vitality form to fill and assured me that the form might be for a new member but i will not loose my status and the form was a formality.

Fast forward. The month ended and Virgin Active debited me the full gym amount for 2 months. When i called virgin active to get them to enquire, i was told i have no vitality benefit. I called discovery again and the consultant i spoke to saw the mistake and assured me that they will sort it out. As of now i’m sitting on a Blue vitality status from a silver. Can’t even claim for my refund at virgin active because everything started from scratch.

I must say it has since been a very painful exercise to deal with anyone at discovery. I wish there was another option that i can use that isn’t discovery or vitality.