kK
kennethbrookes K

1 reviews | Active since Apr 2017

08 Aug 2017, 20:25

DISCOVERY - NEW BORN BABY NO MEDICAL AID

<p>Good day</p> <p>my son was born on the 17th June 2017 at N1 city hospital via emergency C-section, bills not paid even with a authorisation, Apparently i did not get auth for a prem baby and the Paed. SHOCKING, ****it man i should have visited a sangoma to get the date. Then i tried to register the baby on the medial aid, first attempt Error Waiting period lapsed. HUH i app**** on the 28th June, 10 days later, Then emailed your departments with all the documents, no reply, sent a smoke signal, no reply, planing a protest might work next i think. So my baby has no medical aid and probably a waiting period because of the imcompetence of discovery, ARE DISCOVERY SURE THEY ARE PRIVATE BECAUSE YOU ACT LIKE A GOVERNMENT DEPARTMENT. Might have somethingto do with a Government contract you guys have, no service.</p> <p>Please contact me on ********** 833. lets discuss this</p>

0
Replies (3)
Discovery Health
Discovery Health's reply10 Aug 2017, 10:50
Official

Dear kenneth-david-brookes

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply11 Aug 2017, 14:55
Official

Dear kenneth-david-brookes

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

kK
kennethbrookes K's update14 Aug 2017, 10:39
Reviewer Update

hello

I have received the phone call - and it comes down to paperwork and red tape, Discovery is suppose to offer online serviuces that dont work, as per my request as i have been wiating for 2 months now.

Today i receive bills for the service providers in hospital that discovery wont pay becausae the baby is not registered,

HOW AM I SUPPOSE TO REGISTER THE DAMN CHILD IF DISCOVERY WONT DO THERE DAMN WORK.

Please escalate this to head of dcepartment and immediate phone call.