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Peter S

1 reviews | Active since Oct 2009

06 Jun 2022, 12:30

Discovery. NEVER keeps promises to customers (Wrongly LISTED)

I received an email from Discovery stating the below:

""""Due to the non-payment of R520.74, we have listed your name with TransUnion credit bureau. This listing could adversely affect your credit record in respect of any credit facilities you I have currently have or apply for and may affect applications for employment.""""

Discovery called once in Aug 2021. I requested that the out standing Covid Dr's fees be paid prior to me settling the fee. In addition Discovery promised to send a statement and letter explaining why I have outstanding fees upon cancelation of the Medical aid. This has not happened.

The Last communication with Discovery was in Aug of 2021. I am yet receive a call from DISCOVERY.

NEVER USE DISCOVERY. ITS A ****

0
Replies (5)
Discovery Health
Discovery Health's reply06 Jun 2022, 14:38
Official
Dear Peter S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply08 Jun 2022, 14:44
Official
Dear Peter S
Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

PS
Peter S's update13 Jun 2022, 14:01
Reviewer Update
Still waiting for a call from Discovery
PS
Peter S's update14 Jun 2022, 15:30
Reviewer Update
Dear KZN Escalation Team
A single ring does not constitute a call. The fact there is no return number I can call means that the communication is one way. From discovery only. This matter has not been resolved and will now be escalated to the ombudsman.
We will keep this open till resolved by the ombudsman.

Discovery Health
Discovery Health's reply24 Jun 2022, 15:34
Official
Dear Peter S 

Please note that we sent feedback to you on email.  Regards
Discovery Health Servicing Team