Discovery never fails to disappoint with their useless service

attention ..ADRIAN GORE...RYAN NOACH..WHOEVER THATS INTERESTED IN PROVIDER CUSTOMER SERVICE. Extender Benefit ..shameful service from Discovery Health. Application for extender benefit made more than a month ago, its always some excuse..its being reviewed,systems offline, assigned to team leader who is loading or reviewing it, assigned a case worker...I am waiting for the next excuse. Get it done..its your job and I am paying a premium for this service..am on the Executive plan but it means nothing to you. You religiously debit my account on the 1st of every month, your systems in that avenue works perfectly...bunch of lazy individuals.