NM
Nadia M

1 reviews | Active since Mar 2010

25 May 2023, 09:25

Discovery never cease to underpay

I have a specific chronic medication prescribed by my Neurologist (17 years ago) a derivative of one on Discovery's prescribed drug list - they approved the appeal for the specific medication for the rest of my life. All went well and I could claim from my chronic benefit (I am on their second best plan) - UNTIL now they are *****ing me from another end...They are forcing the pharmacies to comply to their generic list otherwise they take their stamp of approval from the pharmacy. Now the pharmacy do not want to dispense my medication because Discovery is penalising them for not staying within their "points" margin - who suffers? Me! The pharmacy do not want to dispense my 'approved' meds because they have to take the brunt for it - because with Discovery there are no exceptions...where am I supposed to get my medication?

0
Replies (2)
Discovery Health
Discovery Health's reply25 May 2023, 11:17
Official
Dear Nadia

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team
NM
Nadia M's update25 May 2023, 11:23
Reviewer Update
I have a letter from the pharmacy stating how you penalise them and it is totally unacceptable for you to shove the 'penalty' to them if you have granted the approval - surely if I am a paying customer you should carry the costs on my behalf.