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robin B

1 reviews | Active since Jul 2010

25 Aug 2020, 19:10

Discovery needs to stay asleep.

Why is it that I just can’t come right with Discovery. You guys Ask me to get CID 10 codes from the dentist to send to you. I paid this cash as I’m in my self payment gap. The dentist doesn’t give me the codes, they give me an invoice which I send to you!!! It’s up to you to get the codes. I pay discovery almost 7600 a month. The least you can do is assist with a phone call to the dentist to ask for the codes. Why would they give me the codes?? So you say you’ve assessed my latest claim, yet you haven’t taken it off my self payment gap. I really am so fed up with Discovery. Cancelling would be a pleasure but my wife is pregnant so unfortunately I have to stay with you guys. #toughtimesaheadwithyouasmymedical’aid’company

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Replies (2)
Discovery Health
Discovery Health's reply26 Aug 2020, 07:15
Official
Dear robin

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply26 Aug 2020, 16:03
Official
Dear robin

We contacted you to discuss  your concerns.

Regards Discovery Health Servicing Team