Discovery needs to correct their communication

Nothing is more frustrating than being sent from pillar to post by a company. I app**** to change my plan to a lower plan because I am now unemployed, submitted all the documents that were requested from me and yet Discovery is still giving me a run around. Now only today, after I followed u, am I told that I need to get a UIF Certificate to prove that I am unemployed, yet I submitted the affidavit that was requestes, the bank statement, letter from the company and nowhere was I told that I needed to go to Department of Labour to get additional information.

To make matters worse, when I submitted my forms to change my plan, I had nominated a doctor, actually 2 doctors. Today I get an email that is "Reminding me that I have to nominate a doctor". What was the purpose of putting that on the form if I have to do it again?????

Geez this is frustrating!