Discovery, Mutually Beneficial or a waste of time?

You pay for what you get. This is widely app**** by most excellent businesses. As consumers we should get the value that we add. It's called mutual benefit and is the basis for any service. We add value in terms of money and are supposed to get the same value out of it.

Having been a customer with Discovery health for a number of years, there has not been any mutual benefit I have received for the value that I have added. I pay every month and all the claims I have tried to make in all that time has been rejected. To make matters even worse they will decide to double bill you and still refuse to pay out any of your claims.

Read the fine print, Discovery has extensive documents stating the in's and out's of each of the schemes. From pricing to plans that will suite your pocket, benefits you get, benefits you don't get, what you are covered for and what not. These documents are vast, complicated to understand and you will have to navigate a series of pictures, words and diagrams to get to where it says that you are paying a lot of money for a great service that probably will not add value in your life due to a "very good reason".