Discovery MSA - False promises to shut us up!

Hello My name is Ashandran Govender

I changed my Medical aid scheme from a classic saver to a hospital plan and the change was effective as of November 2020. I am due the balance of my medical aid savings which Discovery sales agents promised that MSA is your money and not Discoverys. I was told that the payout process will take 3 Months. Which i was understanding towards, on Reference number *** i was then told that the payment would reflect in my account on the 8 March 2021 as this is the week/date that these type of payments would be made.

*** - Agent Noku. I call back on the 8th March 2021 as my discovery login still shows MSA reflecting, so no payment was made, nor any action being taken to give me back my money. Agent Noku says it will take 5-7 further working days as this will be an "Early Payout" *note this change was made in November 2020 and we are now in March 2021. I was also told that the previous agent incorrectly logged my call as a balance check, on the call i clearly stated the nature of my call.

9 March 2021 - *** - Sonam (Manager Name) , showed compassion and understanding. She also explained that this shouldnt be an early payout as the payout is at full maturity well exceeding the 3 months waiting period. She assured the payout would be done that day.

12 March, i call in and request to speak to a manager. (keegan Padayachee - KZN branch). Helped me to find that my payment was made on the 11th March, and Actioned on the 12th March(Friday), further stating that this payment will take another few working days before it reflects into my account.

I was told it was agents fault as they missadvised me, i was told multiple different waiting period times as if they were just using that to shut me up so i go away.

No payment has hit my bank account yet as confirmed via telephone call to my bank.

Why does discovery not want me to have my own money? if i had missed a payment you would not give me service, but its fine to make me beg for my own money though multiple phone calls, multiple agents, and multiple lies?

Reference numbers as follows (calls were recorded for Quality reasons) *** *** ***

Discovery please stop playing with people lives, and then claiming you are helping us. I want my money and i want it now!