Discovery MSA Claims process a complete mess callcentre and healthinfo email totally disorganised!

I submitted a claim to request to be paid out monies from my 2018 MSA due to a shortfall in my optical cover of R2288.70. Because you do not deal with a central focal point, I am being sent from pillar to post trying to get my payment paid out and the information on their system does not reflect what is on my Discovery online profile.

The payment is said to be at the discretion of the scheme but after 5 working days I am still not getting any joy trying to find out what will be due to me. Yesterday I received a dailyclaims email stating they will be pay the service provider an amount of R869.50 but there is no money due to them as they had already got a scheduled payment for their money!