Discovery - more and more appalled

I am so reluctant to even put one star up on here- unfortunately no other option. I would put a negative trillion if I could. So how am I still waiting for anyone at all to call me from Discovery ??? been quite a few weeks now since my first complaint . I have lodged a complaint numerous times and still no call to try and resolve my issue or at least give me some form of clarity . Last year all approved for a needed nose operation for non cosmetic reasons!! - however due to my plan I was told I needed to pay R 8800 to the hospital for admission. This is exceptionally expensive . I then decided to up my plan for more comprehensive cover and waited over 3 months - app**** again for the exact same operation , same doctor , same codes. Had to sepnd more money on the doctor to go see him again and get a CT scan - which all of course - not covered by Discovery at all . then put in application for exact same operation and low and behold the hospital is now covered but discovery will only cover 21% of the operation and doctor and anaesthetist now all of a sudden- where as on the lower plan all this was covered. I fail to see how this works. nothing has changed except I am now paying you more money every month and just feel like you guys are absolute ******- who couldn't even bother to give a customer that has been with you for over 12 years the decency of a call and to get me the simple answers I am requesting . What is the point of me paying you guys monthly when clearly you do not care at all and it is beyond my comprehension how on a higher plant you cover practically nothing . This is a required nasal operation! that is impacting my breathing . on top of it on my lower plan I was covered for GP visits on the new more "Comprehensive plan" I am not covered at all for any GP visits- when I called to ask why I was met with the answer of " Yes but Mam on your new plan you are not restricted to a network and can go to any Doctor"- I was bewildered. Yes I can go to any doctor on the so called comprehensive and more expensive plan but discovery covers none of it - why then am I even bothering to stay with you - I can go to any doctor I like and pay myself and save myself the endless funds I have paid to Discovery - please if anyone reading this can recommend a good decent medical aid please assist . I have heard bestmed is good and momentum - As for Discovery - I wont hold my breath to receive a call . I will be sure to let everyone I know how terribly you operate . and believe me numerous people have told me the same matters when it comes to dealing with you . You are going to loose more and more customers and that is very sad